FAQs


  1. How long are shipping times?
    Your products will ship within 2 - 3 days of your order, and then it can take anywhere from 10 - 25 days to reach your doorstep. You can find more information over on our shipping policy page.

  2. What's your return policy?
    We offer a 30 day no questions asked refund policy. If for any reason you are not satisfied with your purchase, then rather than returning it you can contact us and we'll issue you a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. We go into a bit of detail on our return policy page.

  3. Can I cancel my order?
    Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

  4. What happens if I receive the wrong item?
    If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us and we’ll give you a refund. You won’t be asked to ship the product back to us.

  5. Do you offer exchanges?
    We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.